

Installation Instruction: TrailFX Multi-Fit Contractor Ladder Rack
Please note: Installation document or video may not be specific to your exact model, for more info please email us!
| Return Policy | RETURN POLICY: If you are not 100% satisfied with your purchase, we want the opportunity to make the situation right. You may return or exchange unused items within 60 days of the date of purchase. Items must be unused, not previously installed, and in the original packaging. We will thoroughly inspect all items before issuing a credit. Please include a copy of your order confirmation and any RMA numbers with your returns. (RMA# can be obtained through here.) The customer is responsible for all freight costs when returning an item for non-warranty situations. We do not refund the difference of a price if there is a price decrease after the customer has already purchased the product. Prices are subject to change at any time. Your product will be refunded (Depending on the condition of the return, expect the refund total to minus up to 20% restock fee) Also, shipping cost is not refundable. Refund or exchange will be issued after we receive the returning item. All refund will be issued in the same method of payment as the original purchase. TO RETURN OR EXCHANGE: Start by visiting and completing this form https://www.autoeq.ca/submit-a-request We will review the submission and contact you with detailed instructions on where to send your return. You may also be issued an RMA number at this time. Box the item(s) securely and enclose a copy of the order confirmation. Clearly, mark each box with the RMA number you were issued if applicable. You may also list the RMA number in the reference number section of the shipping label.4. When we receive your packages we will thoroughly inspect the returned items to ensure the validity of the return. If you are exchanging items, it is at this time that we will send out your replacement items. For returns please allow 10 to 15 business days for the credit (Possibility of minus up to 15% restocking fee due to the condition of the package) to appear on your credit card statement, although the process is usually much quicker. For more details, please refer to our Return Policy page. |
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| Warranty Terms | TrailFX guarantees the original purchaser a lifetime warranty on all stainless steel products and 3-year warranty on all black powder coated products against manufacturer defects in materials, workmanship and finish under normal use excluding damage resulting from road hazards such as gravel or other debris, product misuse, impairments from accidents, product modifications or product neglect.
The warranty applies only to new products and is limited to the repair or replacement of TrailFX products. Warranty does not include costs of removal, installation, labor, freight, inconvenience or consequential damages. Original purchaser must return defective merchandise along with the purchase receipt. This warranty does not cover damage resulting from accident, misuse, neglect, fire, vandalism or any form of abuse, and rust or corrosion to the installation kit and hardware over the life of the product.
TrailFX reserves the right to make the final decision on all warranty issue. |
| Manufacturer |
Whether hitting the highway or the off road trails, you need dependable products that are built with quality and durability in mind. TrailFX offers you the quality you expect at a price you can afford. Truck and Jeep® products range from steps, toolboxes, bull bars, grille guards and bed protection to winches, bumpers, plastics, racks, and more. |