Return Policy

60 Days Free Returns

At AutoEQ.ca, you will enjoy a hassle-free return policy. Besides being dedicated to helping our Canadian customers find the right auto accessories, we are also dedicated to offering the best after sale service. Whether you changed your mind or you’re making a warranty claim, we will help you find the best resolution. If you have any questions regarding returns, please contact us and we will gladly assist you.

Start Here! Begin by submitting a request. Click 'submit a request' button below and fill out the form.

Submit a Request

60 Days Free Returns (Change of mind)

AutoEQ.ca gladly accepts returns within 60 days of delivery date without a cost. Once your order is delivered, you will have 60 days to decide whether or not to make a return. Please note that all returns must be unused/uninstalled, in brand new condition, and reside in original packaging. Otherwise, a 20% re-stocking fee will apply for products returned in an unsellable condition. Customers will also be responsible for the return shipping cost. Once we have received the returned product and completed inspection of the product’s condition, a refund will be issued in the same method of payment as your original purchase. If you paid by credit card, please allow a few business days for the refund to be reflected on your statement.

Summary:

  1. Free returns can only be accepted within 60 days of delivery date.
  2. Returned products must be uninstalled, brand new, and reside in original packaging.
  3. Refunds will be issued after we receive and inspect the returned product(s).
  4. No returns on open box products and special orders that are made to order.
  5. Start here to Submit a Request form.

 

60 Days Free Exchanges (You ordered or received the wrong product)

If you ordered the wrong product, please contact us within 60 days of delivery date. We can do an exchange for you, but you will be responsible for the shipping costs both ways. Usually, AutoEQ.ca can obtain better shipping quotes than individuals without shipping accounts. So please let us know your situation, and we will give you a quote for the total shipping cost of both the return and the reshipment. If you agree and would like to proceed with the exchange using our shipping quote, we will send you a shipping label through email after your payment. You simply need to drop off the package at any FedEx location (shipping company may vary) with the shipping label placed on the package. Once AutoEQ.ca receives the package, we will inspect the product condition and send you the correct product. A tracking number will be provided for your reference. Please note that all returned products must be unused/uninstalled, in brand new condition, and have all original packaging. A 20% re-stocking fee will apply for products returned in unsellable conditions. No exchange on special orders that are made to order.

Summary:

  1. Check the product upon arrival. Exchanges can only be accepted within 60 days of delivery date.
  2. If you ordered a wrong product, please let us know, and we will give you a quote for the shipping costs of both the return and the reshipment of the correct product.
  3. If you agree to pay the shipping cost that we quoted, we will send you a shipping label for returning the product.
  4. Once we receive the product, we will send out the right product to you.
  5. Start here to Submit a Request form.

 

If we sent you the wrong product, we apologize for the inconvenience caused. We will fix the problem at our cost. Please let us know within 60 days upon delivery, with pictures showing the part # on the box of the product. We will need pictures as reference in order to process the exchange. Once it is confirmed, we will send you a shipping label through email for returning the product to us. You simply need to drop off the package to any FedEx location (shipping company may vary) with the shipping label placed on the package. Once AutoEQ.ca receives the package, we will send you the correct product immediately and provide you with the tracking number. Please note that all returned products must be unused/uninstalled, in brand new condition, and reside in original packaging.

Summary:

  1. Check the product upon arrival. Exchanges can only be accepted within 60 days of delivery date.
  2. If we sent you a wrong product, please take pictures and show us the wrong product received.
  3. We will send you a shipping label to return the wrong product to us.
  4. Once we receive the product, we will send the right product to you immediately.
  5. Start here to Submit a Request form.

 

Warranty Issues (Product defects / Damaged products)

All of the products sold at AutoEQ.ca come with full manufacturer warranty as we only get products from authorized distributors and manufacturers. Warranty is covered by the manufacturer, and they reserve the right to make the final decision on all warranty issues. If you have any warranty issues, please email us with pictures displaying the problem you encountered. We will forward your issue to the manufacturer and assist you through the claim process. Your satisfaction is important to us. Start here to Submit a Request form.

If the product arrived as damaged:
Please submit a request form by filling out your order number, a description of the damage, pictures showing the damage on the box and/or product itself. We will review the damages and assist you with your claim. In most cases, once we have verified your claim, we will send you a replacement and provide you with the tracking number for the shipment. Start here to Submit a Request form.

If the product you received is defective:
Please submit a request form by filling out your order number, a description of the product defect, and pictures displaying the defect. We will review your claim and determine if the issue needs to be forwarded to the product manufacturer. In most cases, once we have verified your claim, we will send you a replacement and provide you with the tracking number for the shipment. Please understand that the manufacturer reserves the right to make the final decision on all warranty issues. AutoEQ.ca will help you through the claim process; however, we have no control on whether your claim is accepted or not. Start here to Submit a Request form.

 


 

We believe in customer satisfaction. If you have any questions or concerns with our products, please feel free to contact us, and our staff will gladly assist you.

General Information: info@autoeq.ca
24/7 Customer Service: customerservice@autoeq.ca
Sales Service: sales@autoeq.ca