Return Policy
At AutoEQ.ca, you will enjoy a hassle-free return policy. Besides being dedicated to helping our Canadian customers find the right auto accessories, we are also dedicated to offering the best after sale service. Whether you changed your mind or you’re making a warranty claim, we will help you find the best resolution. If you have any questions regarding returns, please contact us, and we will gladly assist you.
Start Here! Begin by submitting a request. Click the 'submit a request' button below and fill out the form.
60 Days Free Returns (Change of mind)
AutoEQ.ca gladly accepts returns within 60 days of the delivery date with a full refund. Once your order is delivered, you will have 60 days to decide whether or not to make a return. Please note that all returns must be unused/uninstalled, in brand new condition, and reside in original packaging. A re-stocking fee will apply for a product returned in an unsellable condition and will be determined after an inspection or at our discretion. Customers will also be responsible for the return shipping cost. Once we have received the returned product and completed an inspection of the product’s condition, a refund will be issued in the same payment method as your original purchase. Please allow a few business days for the refund to be reflected on your statement if you paid by credit card. No returns on open box products and special orders that are made to order.
Summary:
- Free returns can only be accepted within 60 days of the delivery date.
- Returned products must be uninstalled, brand new, and reside in original packaging.
- Refunds will be issued after we receive and inspect the returned product(s).
- No returns on open box products and special orders that are made to order.
- Start here to Submit a Request form.
60 Days Free Exchanges (You ordered or received the wrong product)
If you ordered the wrong product, please contact us within 60 days of the delivery date. We can exchange for you, but you will be responsible for the shipping costs both ways. Usually, AutoEQ.ca can obtain better shipping quotes than individuals without shipping accounts. Please let us know your situation, and we will give you a quote for the total shipping cost of both the return and the reshipment. If you agree and would like to proceed with the exchange using our shipping quote, we will send you a shipping label through email after your payment. You need to drop off the package at any FedEx location (shipping company may vary) with the shipping label placed on the original packaging. Once AutoEQ.ca receives the package, we will inspect the product condition and send you the correct product. A tracking number will be provided for your reference.
Please note that all returned products must be unused/uninstalled, in brand new condition, and reside in original packaging. A re-stocking fee will apply for a product returned in an unsellable condition and will be determined after an inspection or at our discretion. No returns on special orders that are made to order.
Summary:
- Check the product upon arrival. Exchanges can only be accepted within 60 days of the delivery date.
- If you ordered the wrong product, please let us know, and we will give you a quote for the shipping costs of both the return and the reshipment of the correct product.
- If you agree to pay the shipping cost that we quoted, we will send you a shipping label for returning the product.
- Once we receive the product, we will send out the right product to you.
- Start here to Submit a Request form.
If we sent you the wrong product, we apologize for the inconvenience caused. We will fix the problem at our cost. Please let us know within 60 days upon delivery, with pictures showing the part # on the original packaging box. We will need pictures as references to process the exchange. Once it is confirmed, we will send you a shipping label through email for returning the product to us. You need to drop off the package at any FedEx location (shipping company may vary) with the shipping label placed on the original packaging. Once AutoEQ.ca receives the package, we will send you the correct product immediately and provide you with the tracking number. Please note that all returned products must be unused/uninstalled, in brand new condition, and reside in original packaging.
Summary:
- Check the product upon arrival. Exchanges can only be accepted within 60 days of the delivery date.
- If we sent you the wrong product, please take pictures and show us the incorrect product received.
- We will send you a shipping label to return the wrong product to us.
- Once we receive the product, we will send the right product to you immediately.
- Start here to Submit a Request form.
Warranty Policy
All of the products sold at AutoEQ.ca come with a full manufacturer warranty, as we only source our products from authorized distributors and manufacturers. The warranty is provided and managed by the manufacturer, and they reserve the right to make the final decision on all warranty claims. Warranty claims must initially be handled directly with the manufacturer of the product. The timeframe for initiating a claim depends on the specific item and will be as stated by the manufacturer. If the manufacturer is unable to resolve the issue or requests our assistance, we are happy to act as an intermediary for the customer. If you have a warranty issue, please email us with clear pictures that show the problem. We will forward your case to the manufacturer and assist you throughout the claim process. Your satisfaction is important to us. Start here to Submit a Request form.
Once a warranty claim is approved by the manufacturer, the credited amount will be applied directly to the cost of the replacement item. The customer will not receive a refund but will receive a replacement product up to the value of the original purchase. Please note: If the manufacturer denies the claim, the seller is not obligated to provide a replacement. Any damage resulting from misuse or improper installation is not covered under this warranty. Any additional costs — such as those due to inflation, price changes, or shipping fees for returning the original item or delivering the replacement — remain the customer's responsibility under the terms of the warranty.
If the product arrived as damaged:
Please submit a request form by filling out your order number, a description of the damage, pictures showing the damage on the box and/or product itself. Do not use the product and keep the original packaging or we will not be able to return or exchange the item. We will review the damages and assist you with your claim. In most cases, once we have verified your claim, we will send you a replacement and provide you with the tracking number for the shipment. Start here to Submit a Request form.
If the product you received is defective:
Please submit a request form by filling out your order number, a description of the product defect, and pictures displaying the defect. Do not use the product and keep the original packaging or we will not be able to return or exchange the item. We will review your claim and determine if the issue needs to be forwarded to the product manufacturer. In most cases, once we have verified your request, we will send you a replacement and provide you with the tracking number for the shipment. Please understand that the manufacturer reserves the right to make the final decision on all warranty issues. AutoEQ.ca will help you through the claim process; however, we have no control over whether your claim is accepted or not. Start here to Submit a Request form.
We believe in customer satisfaction. If you have any questions or concerns with our products, please feel free to contact us, and our staff will gladly assist you.
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