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Return Policy RETURN POLICY:
Free returns for 60 days if the product is unused in its original packaging, and excluding installed products.
In other situations, if you decide you do not want the product you have purchased and it has not been installed and is still in the original packaging, you have the option to return the product at your expense.
All items must be returned in a new, unused and ready-to-sell condition (including all original packaging, parts, and paperwork). Items not received in a ready-to-sell condition will incur up to 20% restocking fee. (The 20% re-stocking fee only applies for damaged or without original packaging returned products.)
Refund or exchange will be issued after we receive the returning item. All refund will be issued in the same method of payment as the original purchase.
Please note, there are no returns for all special orders, customized seat covers, and any products that are made to order.
TO RETURN OR EXCHANGE:
Start by visiting and completing this form https://www.autoeq.ca/submit-a-request.
We will review the submission and contact you with detailed instructions on where to send your return. You may also be issued an RMA number at this time.
Box the item(s) securely and enclose a copy of the order confirmation. Clearly mark each box with the RMA number you were issued if applicable. You may also list the RMA number in the reference number section of the shipping label. When we receive your packages we will thoroughly inspect the returned items to ensure the validity of the return. If you are exchanging items, it is at this time that we will send out your replacement items. For returns please allow 10 to 25 business days for the credit (Possibility of minus up to 20% restocking fee due to the condition of the package) to appear on your credit card statement, although the process is usually much quicker.
For more details, please refer to our Return Policy page.
