Frequently Asked Questions
- Ordering
- What happens after I paid?
After your order is placed, you will receive an order confirmation email which lists all your order details. For in-stock product, it will be shipped out within 24 hours and you will receive a shipment inforamtion email with tracking number included. - What if the product I ordered is out of stock?
If your order is not in stock, we will let you know the approximate time frame on when it will come in stock again. You can decide to wait for it or request a full refund. We are willing to issue full refund of your order upon your request. We are that fair! - We will ship your order out once the stock comes and you will receive shipment information with tracking number through email. If you want to get full refund instead, we would gladly return the full payment back to you within 24 hours in the same method of payment.
- How do I know the stock availability?
Most of the products we list are in stock and ready to ship. However, for any online business, the stock status could change every second. It is best to ask us about it. - Can I install the products on my own?
We are dedicated to serve customer with quality products with ease and convenience. All products you see on AutoEQ are easy to install and you can definitely install yourself. Plus all products do come with installation instruction so you are good to go! - Payment & Pricing
What forms of payment do you accept?
We accept Visa, MasterCard, PayPal, and Cash (for local customer only).- How do I pay if I do not have a PayPal account?
You do not need to register a PayPal account in order to make a payment via PayPal. You can still pay with all major credit cards like Visa and MasterCard through Paypal. Simply choose "Paypal Direct Payment" and fill out your credit card information through the checkout system. All your credit card informations are securely protected by Paypal. - Are all prices in Canadian dollar?
Yes, all prices shown on AutoEQ.ca are in Canadian dollar.
Where do you ship?
We ship to everywhere in Canada and United States. Product will be shipped out from our warehouse in Canada or United States. It is our discretion to choose where each product ships out from. It mainly depends on product availability and the destination. Therefore it is possible that your order comes from USA while you are located in Canada and vice versa.
Shipping fee varies depending on different products and destination. The shipping price ranges from $10 to $50 for all of our products across Canada. Please refer to the shipping calculator in the shopping cart for actual shipping cost for each specific product to your location. Please visit our Shipping & Delivery Information for more details.
We use UPS Standard, Canada Post XpressPost, and USPS Priority Mail for all orders. Please refer to shopping cart for specific shipping method for each product. You will see the shipping method when you checkout at our website. All shipping methods do provide tracking number for your order. Please visit our Shipping & Delivery Information for more details.
We got you covered in all additional fees if there is any. We will reimburse all extra fees to you no matter it is brokerage fee and customs duties, and how expensive the fee is. We guarantee our customer to pay only the amount they know. You are not responsible for all other hidden or additional cost at all. This is how we protect Canadian and give our customer a peace of mind. Please visit our Shipping & Delivery Information for more details.
Delivery time varies depending your location. We ship orders every business day so we guarantee you will get the product as fast as possible. The delivery time frame is from 1 business day to 5 business days to anywhere in North America. For cash on delivery order, you will be contacted to schedule a delivery time.
Warranty & Returns
Do your products come with warranty?
All products you see do come with manufacture warranty from defects in material and workmanship. Please refer to each specific product description under "Manufacturer Info" for warranty terms, or visit our Warranty Terms for more details. Some products are even warranted with life-time guarantee.
What is the return policy?
Please refer to each specific product description under "Manufacturer Info" for return policy. In most cases, returns and exchanges will be accepted within 30 days of purchase. For more details, please visit our Warranty Terms.
It is safe to order from us. We do not ask for your credit card and other sensitive information. No matter which payment method you choose, PayPal world-class security systems strongly protect your sensitive financial information so your data is not available to anyone including us. Paypal works 24/7 to ensure all transactions transferred successfully, and also to stop fraud transaction. It is simply a peace of mind purchasing with Auto EQ checkout system associated with Paypal.
If your question is not listed above, please feel free to contact us via email. Our staff would gladly answer your question in a timely manner.
General Information: info@autoeq.ca
24/7 Customer Service: customerservice@autoeq.ca
Sales Service: sales@autoeq.ca
AutoEQ.ca is a true Canadian Auto Accessories Online Store located in Markham, ON. We are one of the North America's largest and fastest growing online retailers of specialized automotive products!
We are committed to provide top quality products from trusted name brands including WeatherTech Floor Liner, Clazzio Seat Cover, and U-DRIVE Side Step Bars and more. Take a look at what we have!
Cash On Delivery option is available for local customer within Greater Toronto Area. Simply Contact Us and let us know the product you want, and we can deliver as fast as the next hour. Act Now!